1. Who we are

This website is operated by Sheraz Scents.

Website: sherazscents.co.uk

Email: info@sherazscents.co.uk

For the purpose of data protection laws, Sheraz Scents is responsible for the personal information we collect and use through this website.

2. Information we collect

We may collect the following information when you use our website:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Payment and checkout details
• Account login details, if you create an account
• Messages you send to us through contact forms or email
• Newsletter preferences
• IP address, browser type, device information and website usage information

We do not intentionally collect sensitive personal information unless you choose to provide it to us.

3. How we use your information

We use your information to:

• Process and deliver your orders
• Confirm your payment and prevent fraud
• Send order updates, delivery updates and customer service messages
• Respond to your questions or requests
• Create and manage customer accounts
• Improve our website, products and customer experience
• Send marketing emails only where you have agreed to receive them
• Keep business, tax and accounting records where required
• Protect our website and business from misuse or security issues

4. Payment information

Payments on our website are processed securely through third-party payment providers shown at checkout. This may include card payment providers, digital wallet providers, Klarna, PayPal or other available checkout options.

Sheraz Scents does not store your full card number or full payment card details on our website. Payment information is handled securely by the payment provider.

5. Delivery information

We share the information needed to deliver your order with delivery and shipping partners. This may include your name, delivery address, phone number and order details.

We only share the information required to complete the delivery.

6. Marketing emails

If you sign up to our newsletter or tick a marketing option at checkout, we may send you updates about new arrivals, offers, fragrance information and Sheraz Scents news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@sherazscents.co.uk.

We will not sell your personal information to other companies.

7. Cookies and analytics

Our website may use cookies and similar technologies to help the website work properly, remember your preferences, keep your cart working, improve security and understand how visitors use the website.

Some cookies are essential for the website and checkout to function. Other cookies may help us understand website performance and improve the customer experience.

You can control cookies through your browser settings.

8. Contact forms and messages

When you contact us through the website, email or any contact form, we use your details to reply to your enquiry and provide customer support.

We may keep a record of your message so we can deal with your request properly and improve our service.

9. Customer accounts

If you create an account on our website, your account may store your name, email address, orders, addresses and account details. This helps you view past orders and manage your details more easily.

You are responsible for keeping your login details secure. Please contact us if you believe your account has been accessed without permission.

10. How long we keep your information

We keep your personal information only for as long as necessary for the reason it was collected.

Order and transaction records may be kept where needed for customer service, returns, legal, tax and accounting purposes.

Marketing information is kept until you unsubscribe or ask us to remove it.

11. Who we share your information with

We may share your information with trusted service providers who help us run our business, including:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• Email and newsletter service providers
• Analytics and website security services
• Professional advisers where required
• Legal or regulatory authorities if required by law

We only share information where it is necessary and appropriate.

12. International services

Some services we use may process information outside the United Kingdom. Where this happens, we aim to use service providers that protect personal information in line with applicable data protection requirements.

13. Your rights

You have rights over your personal information. These may include the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain situations
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent for marketing at any time

To make a request, please contact us at info@sherazscents.co.uk.

14. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website or online system can be guaranteed to be completely secure. Please keep your account password private and contact us if you notice anything suspicious.

15. Children

Our website is not intended for children. We do not knowingly collect personal information from children.

16. Links to other websites

Our website may include links to other websites or third-party services. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before using them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

18. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Sheraz Scents

Email: info@sherazscents.co.uk

If you are unhappy with how we handle your personal information, you can contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office if you are concerned about how your personal information is being used.